Frequently Asked Questions

1. Are your rugs authentic handmade Persian rugs?

Yes. All rugs offered at Shiraz Rug are authentic handmade pieces, carefully sourced from reputable weavers and collectors. Each rug is individually inspected for craftsmanship, materials, and overall quality before being listed.

We specialize in artistic, collectible, and decorative handmade rugs.

2. Do you sell machine-made rugs?

No. We exclusively offer handmade rugs. Our collection includes Persian, tribal, vintage, and one-of-a-kind pieces.

3. How can I evaluate the quality of a rug before purchasing?

Each product listing includes:

• High-resolution photographs
• Accurate measurements
• Material details (e.g., wool, silk)
• Origin information
• Condition description

If needed, we can provide additional photos or video upon request to help you make a confident decision.

4. Where do you ship within Canada?

We ship to all 10 Canadian provinces:

• British Columbia
• Alberta
• Saskatchewan
• Manitoba
• Ontario
• Quebec
• New Brunswick
• Nova Scotia
• Prince Edward Island
• Newfoundland and Labrador

At this time, we do not ship to Canadian territories (Yukon, Northwest Territories, Nunavut).

All rugs are securely packaged and shipped with tracking.

5. Do you ship to the United States?

Yes. We offer international shipping to the United States.

Delivery timelines and shipping conditions may vary depending on the carrier and destination.

6. How long does delivery take?

Estimated delivery time is 3–5 business days after order processing for Canada and the United States.

Please note:

• Delivery times may vary depending on the postal carrier
• Weather, peak seasons, or service disruptions may affect timelines
• Tracking details will be provided once your order ships

Shiraz Rug is not responsible for delays caused by shipping carriers.

7. What payment methods do you accept?

Currently, we accept payments exclusively through PayPal.

PayPal allows customers to:

• Pay using their PayPal balance
• Use major credit or debit cards via the PayPal gateway

All transactions are securely processed using encrypted payment technology.

8. Can I see the rug in person?

Shiraz Rug operates primarily as an online store. Private viewing arrangements may be possible upon request, depending on availability and location. Please contact us directly to inquire.

9. What is your return policy?

We want you to feel confident in your purchase. If you are not satisfied, please contact us within the return period stated on our Return Policy page.

Returned rugs must be in original condition and packaging.

10. Are the colors in the photos accurate?

We strive to represent colors as accurately as possible. However, slight variations may occur due to lighting conditions and screen settings.

If color precision is important for your interior space, we recommend requesting additional images or video before purchase.

11. How should I care for my handmade rug?

To maintain the beauty and longevity of your rug:

• Vacuum gently (avoid rotating brush heads)
• Rotate periodically for even wear
• Avoid prolonged direct sunlight exposure
• Use professional rug cleaning services when deep cleaning is needed

We are happy to provide personalized care recommendations.

12. Do you offer custom sourcing?

Yes. If you are looking for a specific size, color palette, or regional style (such as Hamadan, Tabriz, Kashan, or tribal designs), we may assist with sourcing options.

Please contact us with your requirements.

13. Is my payment information secure?

Yes. All payments are processed securely through PayPal’s encrypted system. Shiraz Rug does not store your credit card information.

14. How can I contact Shiraz Rug?

You can reach us through:

• The Contact page on our website
• Email
• Instagram

We typically respond within 24–48 business hours.